Al Ghufran Safwah Hotel Makkah

The location and the buffet…superb Alhamdulillah This is our first time in Mecca. I searched many reviews of different hotel and took a risk at booking this hotel and specifically booked this hotel as the reviews were excellent and the location is a 4 minute walk (with easy access for wheelchair) to Al- Haram and To the Kaa’ba. when I arrived I couldn’t believe the amazing location, it was perfect. Checking in was very easy, staff are friendly and helpful. I travelled with my mum who is disabled/handicap. I requested before arrival for a disabled room which was granted. The beds in the room was comfortable and room was spacious had everything you needed. The only issue that we had was the wet room had no mop to sweep the water from the shower. My mother is unstable on her feet therefore I was worried that she would see and needed to map the water off the floor so that it was dry at all times. I asked if I could have a lot permanently in the room, this isn’t normally what guests should have. However, Mohamed Zahangir provided us with the mop which was extremely kind of him to make an exception. I had booked the hotel with breakfast and dinner. As it was Ramadan they offered Sohor and Iftar. The buffet spread was online. Any other hotel I have seen. They had a selection of fresh food every day with a combination of Indonesian dishes and Middle Eastern dishes. I want to thank the 4 chefs (whom I’m sorry I can’t remember the names), exquisite dishes even down to the presentation. The food was exceptional. There are many other members of staff that I would like to thank for many different reasons, but above all for the kindness and welcoming manner throughout our stay these are: Reservation Bakher - checking in Ali Omar Enad Nasser Yousef Abdul Rahman Abdullah (supervisor) Restaurant staff Yousef Mohamed Eid The cleaners - All - especially the young boy whose surname is Sane. Ahmed call at the call centre, thank you for giving us a late checkout too.

It is very heartwarming to see that they are keeping up the high standard. Early check in (much appreciated). Room very spacious, clean and very close to the Haram. Breakfast very good variety. Staff very friendly and helpful especially مؤمن in the restaurant, reception and the cleaning staff. Good customer service, we found the fridge not working in our room and was replaced within minutes. Insha Allah will be coming back again.

Location is perfect , close to Al Haram and staff was so friendly and helpful . Too many elevators which is so good and no waiting at all at elevators.

The location to the Kaba was perfect. The staff were very friendly and polite. I had queries which was promptly dealt with and the check out time of 12 is extended to 2 pm free of charge which is great when you need to do the last prayer in masjid al haram. I loved the buffet breakfast as it was the best with lots of different varieties.

Location is great, you can perform Namaaz in the Prayer floor, Room was excellent. With regard to Breakfast, I was under the impression my booking was with breakfast, where they charge 120 per person. When i reached for check-in they told me it was without breakfast. I requested them to provide me breakfast. But the team did not support me giving reason my booking was through booking.com and they cannot help. Instead they told me that i can have suhoor and pay on the counter which was AEd 170 per person. I did not appreciate this from the team.